Devon provides process improvement consulting services to a broad range of industries to help achieve the desired outcome using existing resources in a better way. We support clients to analyze, redesign, implement and optimize their business processes to improve productivity and streamline efficiency across the entire organization. Our consultants leverage best practices by using several different methodologies designed to tackle process improvement including lean, six sigma and others.
Six Sigma is used to perfect the end-product and service offering by minimizing variations or inconsistencies in operations. An organization operating at 6 sigma level incurs less than 10% of its sales on cost of quality. No wonder then, organizations evaluating performance by using six sigma techniques report financial profits consistently. Six Sigma breaks down process improvement technique through specific steps of DMAIC—define, measure, analyze, improve and control, to make a process effective and almost defect-free.
Lean, on the other side, is used to continuously improve process through the elimination of non-value-added activities within your organization such as unnecessary operations, waste of waiting, overprocessing, talent underutilization, poor-quality cost and process complications. The purpose of lean management is to cut all kind of waste along the entire value stream in order to provide maximum value to customers with the lowest possible amount of investment.
It’s time to de-mystify the misconception about exclusive applicability of Lean and Six Sigma in manufacturing industry. Although they have their roots in manufacturing, Lean and Six Sigma do realize benefits in most service sectors such as healthcare, financial organizations, retail and airlines. Research shows that service organizations are full of waste and incur cost of poor quality. There are many case studies showing how Lean and Six Sigma can be applied in service organizations just as effectively as in manufacturing.
Business Process Improvement is a must for organizations challenged with doing more with limited or decreasing resources.
