Customers have more information and more choices than ever before and attracting and retaining them has become more complex and challenging. To build continuous rather than one-off relationship with clients, organizations must transform from just customer service to the entire end-to-end customer experience (CX).

Customers must be at the forefront of any revenue model of a business. CX is the totality of interactions and intersections that dictate how customers perceive your business and your brand. These perceptions directly correlate with customer retention, loyalty, spend and advocacy. You must continually provide standout customer journey, or your business will get left behind.

Devon can evaluate your overall customer landscape to understand both the needs and perceptions of your customers and consequently provide a full range of CX consulting services including omnichannel, customer-centric culture, etc. to meet your customer’s value proposition.

From the other hand, maintaining and improving customer experience requires motivated, technology-enabled teams. It starts by getting to grips with your customers’ wants, needs, fears and expectations. We work with you to engage your employees in intuitive, personalized interactions with your customers in order to bring winning CX initiatives to life.